FAQ: WiBa: 2-in-1 Wireless Magnetic Power Bank & Dock
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

Is my phone going to work wirelessly with WiBa?

WiBa Stackable 2-in-1 Wireless Charging System is compatible with Qi wireless charging equipped devices and all USB powered devices.

Apple iPhone: 8, 8 Plus, X Samsung Galaxy: S9, S9+, Note 8, S8, S8+, S7, S7 Edge, Note 5, S6, S6 Edge LG: V30, G6 (US version only), G4 (optional), G3 (optional) Microsoft Lumia: 1520, 1020, 930, 929, 928, 920 Google Nexus: 4, 5, 6, 7 (2013) BlackBerry: Priv All other devices using the Qi-wireless charging standard

If your device does not have wireless capabilities, WiBa can still charge your device using the USB output port.

Last updated: July 08, 2018 16:47

What do I do if I'm having a problem with WiBa?

We are here to help. Please send an email to support@avidopower.com and we will respond as quickly as possible!

Last updated: July 08, 2018 16:48

What type of AC adapter is included?

WiBa includes a Quick Charge 3.0 AC adapter. The AC adapter will be a Type A plug style (used in the USA, Canada, Mexico, and Japan). Note: For international buyers, an adapter for international plugs may be required (not included).

Last updated: July 08, 2018 16:49

If I have other questions, who should I contact?

Customer Support: support@avidopower.com Press Contact: media@avidopower.com Sales Contact: sales@avidopower.com Other Inquiries: info@avidopower.com

Last updated: July 08, 2018 16:50

What is your refund policy?

Refunds are processed on a case-by-case basis. We will not be able to refund orders once they’ve shipped.

Last updated: July 25, 2018 04:32

When will WiBa be shipped?

We are working around the clock to get WiBa in your hands. As of this moment, our plan is to ship all WiBa’s to our warehouse in the USA and ship to backers from here. We are estimating that shipments will occur around mid-September.

We ran into a slight delay with shipping as the policies for lithium-ion batteries changed during our campaign. We have adjusted our plans and are continually working with our freight forwarder to make sure WiBa makes it to each and every one of you as quickly as possible.

Last updated: August 31, 2018 13:09

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Indiegogo!

Current Estimated Shipping Date: September 2018

We are working around the clock to get WiBa in your hands. As of this moment, our plan is to ship all WiBa's from our warehouse in early-mid September. We ran into a slight delay with shipping as the policies for lithium-ion batteries changed during our campaign. We have adjusted our plans and are continually working with our freight forwarder to make sure WiBa makes it to each and every one of you as quickly as possible.

Last Updated At: 08/31/18
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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